General Terms and Conditions of Sale (GTC)

Last updated: November 2025

These General Terms and Conditions of Sale (GTC) govern sales concluded on the website www.bykhemiri.com (or www.maisonkhemiri.com ) ), published by By Khemiri Wafik , a sole proprietorship registered in France under SIRET number 949 251 292 00023 , whose headquarters are located at 229 Rue Saint-Honoré, 75001 Paris, France .

Contact email: contact@bykhemiri.com
Intra-Community VAT number: FR49949251292

1. Purpose

These Terms and Conditions define the rights and obligations of the seller ( By Khemiri ) and any customer making a purchase on the site.
Any order placed on the site implies unreserved acceptance of these conditions.

2. Products

The products offered for sale are cosmetics and hair accessories (shampoos, masks, serums, etc.).
Each product is presented with a detailed description and non-contractual photographs.
By Khemiri strives for the highest accuracy of information, but cannot be held responsible for any minor errors.

3. Price

Prices are shown in euros (€) , including all taxes (TTC) .
Delivery costs are shown before final order confirmation.
By Khemiri reserves the right to change its prices at any time, but products are billed based on the price in effect at the time of the order.

4. Order

To place an order, the customer must:

Select your products;
Add them to your cart;
Confirm the order after verification;
Make the secure payment.

All orders imply acceptance of the prices and descriptions of the products available for sale.
An order confirmation is sent by email as soon as payment is validated.

The seller reserves the right to cancel any order in the event of fraud, payment incident or prior dispute.

5. Payment

Payments are made online via the secure solutions offered on the website:
Credit card (Visa, Mastercard, Amex), PayPal, Apple Pay , or any other secure payment method offered by Shopify Payments .

Payment data is encrypted and never stored by By Khemiri.
The order is only considered final after receipt of the total amount.

6. Delivery

Deliveries are handled by Colissimo .

Average delivery times:

Metropolitan France: 2 to 5 business days
Europe: 5 to 8 business days
International: depending on destination

Delivery costs are calculated at the time of ordering.
By Khemiri cannot be held responsible for delays related to the carrier or customs.

In the event of a damaged package, the customer must notify the carrier and By Khemiri within 48 hours of receipt.

7. Cancellation and returns

In accordance with Article L221-18 of the Consumer Code, the customer has a period of 14 days from receipt to exercise their right of withdrawal, without justification.

To exercise this right, he must contact customer service by email at: contact@bykhemiri.com .
The return address will be provided by email.

Products must be new, unopened, unused and in their original packaging.
Return shipping costs are the responsibility of the customer, except in the case of a defective product or a preparation error.
The refund will be issued within 14 days of receipt and verification of the returned product.

8. Defective Products

In the event of a defective, damaged or incorrect product, By Khemiri undertakes to replace it or refund it, according to the customer's choice.
The customer should report the problem to contact@bykhemiri.com within 7 days of receipt.

9. Responsibility

By Khemiri cannot be held responsible for damages resulting from misuse of the purchased product.
The products offered comply with current French legislation.
The seller cannot be held responsible for use that does not comply with the recommendations indicated on the website or on the packaging.

10. Personal Data

The personal information collected during orders is necessary for processing and delivery.
They are processed in accordance with the Privacy Policy available on the website.

11. Applicable Law and Disputes

These Terms and Conditions are governed by French law .
In the event of a dispute, an amicable solution will be sought as a priority.
In the absence of an agreement, the dispute will be submitted to the competent courts of Paris (France) .